Sales Enabler
From Insurance to realty business all get quick access to the customers and know
how to deal to maximize growth. Equip your team with the power of Penguin
Center CRM on Cloud
Integrate multilocation contact center at one platform and bring unified experience
to your customer. Let them know, whom they are talking with and nurture the
relationship
Tele-calling
Manage records centrally and let your expert team unleash the power of Penguin Caller
to support your customers from home
Stores
bring unified experience to your customer. Let them know with
whom they are talking and bring up the relationship
cloud
Bring cloud power to your IOTs with Penguin IOT analytics platform
and do live equipment, power and many other monitoring
AI enabled CX Platform
Improve sales conversions and customer experience
Contact Center
Integrated CRM for multi-location Contact centre with matured AI
IOT Cloud platform
Cloud based monitoring for electronic meters, equipments and others
Inbuilt Telephony
A Powerful CX platform with enterprise grade telephony system
Field Service Maintenance
360° asset maintenance and Ticket management system.
FEATURED INDUSTRIES
Cloud Way With Penguin
CRM for Insurance and other BFSI
Holistic CRM for Insurance industry, Holistic CRM for Banking industry, Centralised call centre operation management, Online and Direct dales management, Persistency customer engagement , Welcome Management and operations , Customer verification
Realty Management CRM
A Complete CRM for Realty business, CRM for realty brokers, Manage pre sales, and post sales, Manage multiple projects, manage inventory, calculate Campaign ROIs, Matured Real estate call centre management, Score based lead priority engine
Service or Ticket automation for Petroleum retail
Auto service scheduling, Retail outlet maintenance, Remote asset maintenance, Penguin MINI for Field team management and service engineers, Location tracking and service assignments
Telecommunications
Matured Telecom Point Of Sales solutions, CRM for telecom institutional sales, Centralised call centre management for sales and service, Dealer and store management
BPOs and contact center
Central management for multi location call centers , Integrate with any dealer, Run time reporting, Minimised excel work for back office, Empowered with Cerebra, an AI based priority engine
Automobile
Presales management CRM , Dealer management CRM , Automobile Service management CRM , Scheduled vehicle service , create service packages and sell , Policy renewal opportunity management for dealers
AI Based CX Platform
Inbuilt enterprise level dialer
PenguinOnCloud is an AI-driven CX platform to improve sales conversions and customer experience. Its inbuilt enterprise-level dialer helps in handling heavy customer databases and eliminated any need to integrate a separate dialer for your call center operations.
Pengu AI as the soul of the platform helps in streamlining the communication approach and also brings up components like WhatsApp and Telegram bot, Pengu Bot, Voice Bot, route optimization for the sales team, and many more
Customer Management
Predictive Dialling
Cognitive Pengu AI
Mobile CRM
Ticket management
Detail Analytics
Hierarchy Management
Power calling
OUR SERVICES
Products and offerings
Contact Center solution
Predictive dialing, Preview and Progressive dialling, Voice blast, click to call, inbound call management, multilayer IVRs
Sales Force Automation
Lead nurturing and assignment automations along with all communication points. Suitable for medium to large organizations
Penguin Mini
Mobile Based complete CRM for field Sales and Support teams. Real time performance tracking and task assignments
Ticket management
Remote asset maintenance system Integrates all channels to receive tickets and assign it to the contact center as well as field engineers.
IOT Analytics Platform
Connect your IOT data in cloud and analyze it with PenguinOnCloud platform. Energy, Equipment, temperature and other parameter monitoring.
Pengu AI
AI based component of Penguin. Equipped with intelligent extensions like chat bot, WhasApp and Telegram bot, voice bot, route optimization etc.