PenguinOnCloud | CRM with telephony | CRM with cloud telephony | CX platform for Insurance | Banking CRM | Real estate CRM | Fiels service maintenance software

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About Us

PenguinOnCloud is AI based CX platofrm with inbuilt enterprise telephony . It provides a unique customer-centric process to small, medium and large-sized organizations with high-end technology which helps them to achieve better efficiency .
PenguinOnCloud provides services in Calling Center CRM, Mobile CRM, AI enabled components like lead scoring, route optimization, call prioritization, roster management. This in combination with power sales features like predictive dialing, preview calling, autodialing, makes it a perfect tool for your sales team.

On the filed service side, it is equipped with mobile accessiblity along with a cloud based dedicated contact center, which aptly fits the needs of industry for their service and SLA management.

Consultation

Contact Info

Contact for support

091 5246 7055

team control

Robust Team Control

Equipped with flexible team and role management, to support creation of complex organization chart for the sales or service team.
Facility to Create multiple roles / department along with multi branch team hierarchy system.

tele calling

Tele Calling And Automated Digital Campaigns

Easy campaign management and assignments based on the criteria of privilege and priority.

Integration with various cloud and inhouse telephony systems. It has an optional marketing management for sms and IVR extension which could help in managing entire digital campaign.

LEAD MANAGEMENT

Customer And Lead Management

Integrate all lead sources at one platform.
Manage complete lead and customer details with one click.
Manage all historical interactions and keep tracking all activities on the go.
Integrate with any digital platform and bring the leads and customers details to the CRM real time.
Reach out to your leads instantaneously and increase the conversions.

ACTIVITY

Activity Management

Bring all activities like calls, Tasks, meetings, emails etc. and stick with the customers for any future reference with set notifications and push messages.

PROSPECT MANAGEMENT

Prospect Or Opportunity Management

Track your sales pipelines and create multiple opportunities with the customers. Prioritize sales based on buying propensity and track sales projections based on sales pipeline. Get a better visibility across different stages of sales lifecycle, product pitching to the conversion.

TICKET MANAGEMENT

Manage Customer Grievances And Tickets

Provide customer delight and increase your cross-selling revenues. Schedule site visits and timely services, for installed products. Track SLAs and contracts against customer purchase. A complete support team roster management and simplified ticket assignments.

PENGUIN MINI

Penguin Mini A Swift Mobile CRM

An interactive Mobile CRM comes as a value addition to the CRM. It is power packed with all required technologies like Push messages for new lead assignments, upcoming meetings etc., Geotagging, geofencing, Map integration, click to call, Real time integrated with the core CRM and customizable configurations.

ANALYTICS

Inbuilt Sales And Service Analytics

High quality data converts into better data insight. Penguin provides you dedicated analytics and MIS panel to generate all your required sales and operation reports along with a detailed tracking into your sales pipeline. For custom analytics discus with the support team of Penguin and minimize the effort and dependency on the back office.

ROASTER MANAGEMENT

Robust Roster Management

An intelligent roster management which could be controlled and configured easily by the admin. Simplify complex tickets or leads assignment to different teams and users.

API'S

Easy And Secured APIs

Penguin comes equipped with robust REST based secured APIs. You could integrate nearly all your data sources and legacy systems to create your CRM as a centralised database and control data and operations from the CRM backend. Integrate social media like Facebook, Twitter, whatsapp, etc.