CRM with inbuilt telephony, Contact center CRM for Insurance, Contact center CRM for real estate, contact center crm for banking, Field service maintenance system

AI enabled CX Platform

Improve sales conversions and customer experience

Contact Center

Integrated CRM for multi-location Contact centre with matured AI

IOT Cloud platform

Cloud based monitoring for electronic meters, equipments and others

Inbuilt Telephony

A Powerful CX platform with enterprise grade telephony system

Field Service Maintenance

360° asset maintenance and Ticket management system.

FEATURED INDUSTRIES

Cloud Way With Penguin

CRM for Insurance and other BFSI

Holistic CRM for Insurance industry, Holistic CRM for Banking industry, Centralised call centre operation management, Online and Direct dales management, Persistency customer engagement , Welcome Management and operations , Customer verification

Realty Management CRM

A Complete CRM for Realty business, CRM for realty brokers, Manage pre sales, and post sales, Manage multiple projects, manage inventory, calculate Campaign ROIs, Matured Real estate call centre management, Score based lead priority engine

Service or Ticket automation for Petroleum retail

Auto service scheduling, Retail outlet maintenance, Remote asset maintenance, Penguin MINI for Field team management and service engineers, Location tracking and service assignments

Telecommunications

Matured Telecom Point Of Sales solutions, CRM for telecom institutional sales, Centralised call centre management for sales and service, Dealer and store management

BPOs and contact center

Central management for multi location call centers , Integrate with any dealer, Run time reporting, Minimised excel work for back office, Empowered with Cerebra, an AI based priority engine

Automobile

Presales management CRM , Dealer management CRM , Automobile Service management CRM , Scheduled vehicle service , create service packages and sell , Policy renewal opportunity management for dealers

Inbuilt enterprise level dialer

PenguinOnCloud is an AI-driven CX platform to improve sales conversions and customer experience. Its inbuilt enterprise-level dialer helps in handling heavy customer databases and eliminated any need to integrate a separate dialer for your call center operations.

Pengu AI as the soul of the platform helps in streamlining the communication approach and also brings up components like WhatsApp and Telegram bot, Pengu Bot, Voice Bot, route optimization for the sales team, and many more

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